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How do I return an item?

14 Day Money Back Guarantee

How do I return an item?

14 Day Money Back Guarantee

Before you make a purchase, we recommend you get in touch with us so we can help answer your questions and find the detector that is perfect for you. However, we never want any of our customers to be stuck with equipment that they are not satisfied with. That’s why we have an outstanding 15 Day, Risk-Free Money Back Guarantee, Refund, Exchange and Replacement Policy.

You may return any new, unused, and unassembled detectors and accessories within 15 days of receipt for a full refund or store credit. You may exchange any used, like-new detector or accessories within 14 days of receipt for a 70% refund or 80% credit towards the purchase of a replacement. Excludes clearance refurbished products. Return shipping and insurance etc at your responsibility.

Please email us: thracemd@gmail.com to discuss your return and request for a Return Merchandise Authorization (RMA) . Any product returned for trade or refund that does not include the factory original shipping carton and inserts maybe subject to repacking fee.

New / unused returns:
14 Days	You may return any new, unused, and unassembled detectors and accessories in new condition within 14 days of receipt for a full refund or store credit.

Defective returns:
7 Days	If you believe you have a defective item, please contact customer service within 7 days of receipt for a replacement.

If you are unsatisfied with your detector for any reason, please contact customer service within 14 days of receipt. You will have the option of receiving a 70% refund or an 80% credit towards the purchase of another product, coils or any accessories. This guarantee applies to purchases of any new metal detectors.

When returning a metal detector, search coil or any accessory it must be in like new, resalable condition with all instructions and manuals unmarked and unaltered. Search coils on metal detectors or coil purchased separately must be returned with their original covers. Any free accessories and/or promotional items must be returned in like new, resalable condition.

We suggest that before you decide to return a detector contact us. They are eager to help you with any issue or concern you may have. Detectors, search coils or any accessory returned for refund or credit will have the original shipping cost deducted if they were shipped for free.

Return Procedures:
	Unfortunately, if finally we have drawn to the conclusion of a return. We will do our best to have your returned product inspected as soon as possible - usually from 1 to 10 working days after receiving the goods. Please allow 48-72 hours after we receive the returned item to contact you. Our professional will inspect the return items and make fair decision on the Return qualifying category.

!!!ALL TRANSPORTING COSTS ARE PAID BY THE CUSTOMER !!!